Certified Hospitality Sales Professional (CHSP®)

 Sales professionals must possess effective marketing and revenue management skills, and strive to maintain and improve sound business practices and judgment. The Certified Hospitality Sales Professional (CHSP®) certification is available to all areas of hospitality sales to include the selling of rooms, conventions/conferences, and banquets/catering. The CHSP® designation may be used on letterhead, business cards, and other writings.

Qualifying Candidate

Banquet/catering manager, director of sales, sales manager, and sales coordinator. Fifty percent or more of the duties and responsibilities involve sales of sleeping rooms and/or meeting space to groups or individuals. All areas of hospitality sales are included: room, convention/conference, banquet/catering, group, etc.

Prerequisites

Candidate time in position: 6 months, OR

• One current AHLEI supervisor, management, department head, or executive certification eliminates time requirement (limit 1)

• Degree from an accredited academic institution eliminates time requirement (limit 1)

Topics covered

1.         The Marketing Plan

2.         Business and Leisure Travelers

3.         Travel Agents and Meeting Planners

4.         The Sales Office and Reservations

5.         Revenue Management

6.         Personal and Telephone Sales

Application

Candidates must submit an application and meet the necessary prerequisites. The CHSP® program must be completed within one year from enrollment. Candidates have the option of extending their enrollment expiration date up to one year upon paying a $100 administration fee.

Fee includes

• CHSP® study guide

• First exam

• Certificate and lapel pin upon successful completion of the exam

Exam

We require that individuals arrange to take their examination under the supervision of an approved proctor.

• Exam consists of 100 multiple-choice questions that must be answered within a two-hour time period.

• Passing score: 70% or higher.

• Two retakes are allowed if a candidate does not pass the exam. The fee is $150 and must be completed within the same one year time frame of enrollment.

• Exam is available online and paper-based.

Recertification: Every five years

Once certified, designees are automatically enrolled in the CHSP® Recertification Program, which recognizes and rewards continuing efforts toward hospitality career growth. A new jeweled lapel pin (reflecting the number of years certified) and certificate are awarded at the time of each recertification. www.ahlei.org/recertification