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Certified Hotel Administrator (CHA®)

 The Certified Hotel Administrator (CHA®) is the most prestigious certification available to a hotel general manager or hospitality executive. Those who earn the CHA® become part of an elite group of hospitality professionals who, by combining education and experience with dedication to the industry, have achieved a high level of expertise. The CHA® designation may be used on letterhead, business cards, and other writings.


Qualifying Candidate

General Manager, owner/operator in a lodging hospitality company, or corporate executive at a lodging hospitality company responsible for the operation of two or more properties. Assistant general manager or director of operations/rooms division (after successfully completing the CRDE).




Candidate time in position: 2 years, OR

One current AHLEI department head certification takes 1 year off requirement (limit 1)

Degree from an accredited academic institution will take 1 year off requirement (limit 1)


Topics covered

1.         Financial Management

2.         Marketing and Sales

3.         Leadership Management

4.         Human Resources Management

5.         Rooms Management

6.         Food and Beverage Management



Candidates must submit an application and meet the necessary prerequisites. The CHA® program must be completed within one year from enrollment. Candidates have the option of extending their enrollment expiration date up to one year upon paying a $100 administration fee.



Fee includes

CHA® Exam Preparation Booklet

Three Volume Resource Materials CD

First exam

Certificate and lapel pin upon successful completion of the exam



We require that individuals arrange to take their examination under the supervision of an approved proctor.

Exam consists of 200 multiple-choice questions that must be answered within a four-hour time period.

Passing score: 75% or higher.

Two retakes are allowed if a candidate does not pass the exam. The fee is $75 and must be completed within the same one year time frame of enrollment.

Exam is available online and paper-based.


Coming soon updated benefits and features:

All sections updated with the latest AHLEI content, including NEW revenue management section.

The entire program is online with study guide materials available for download in PDF or ePub formats.

Assessment tool for practice tests.

Modular sections by topic.

An exam at the end of each module enables candidate to complete the final exam over multiple sessions versus sitting for the entire final exam all at once.


Recertification: Every five years

Once certified, designees are automatically enrolled in the CHA® Recertification Program, which recognizes and rewards continuing efforts toward hospitality career growth. A new jeweled lapel pin (reflecting the number of years certified) and certificate are awarded at the time of each recertification. www.ahlei.org/recertification