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North America Education Institute
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Certified Hospitality Trainer (CHT®)

 The Certified Hospitality Trainer (CHT®) certification designation recognizes your training expertise, gives you visibility in a competitive marketplace, and validates your ability to develop leaders. The CHT® designation may be used on letterhead, business cards, and other writings.


Qualifying Candidate

Property-level training executive or director, department head at a lodging hospitality company. Examples: Training director/manager, corporate level training executive, HR director/manager



Candidate time in position: 1 year, OR

One current AHLEI management, department head, or executive certification takes 6 months off time requirement (limit 1)

Degree from an accredited academic institution will take 6 months off time requirement (limit 1)


Topics covered

1.         The Investment of Training and Development

2.         Assessing Training Needs

3.         Instructional Design

4.         Training Tools, Techniques, and Technology

5.         Measuring and Evaluating Training and Development

6.         Training the Trainer

7.         The Hourly Employee Orientation, Socialization, and Training Process

8.         Mentoring

9.         Management Development and Executive Education

10.     Outsourcing Training and Development



Candidates must submit an application and meet the necessary prerequisites. The CHT® program must be completed within one year from enrollment. Candidates have the option of extending their enrollment expiration date up to one year upon paying a $100 administration fee.


Fee includes

CHT® Exam Preparation Booklet

One Volume Resource Materials CD

First exam

Certificate and lapel pin upon successful completion of the exam



We require that individuals arrange to take their examination under the supervision of an approved proctor.

Exam consists of 150 multiple-choice questions that must be answered within a three-hour time period.

Passing score: 70% or higher.

Two retakes are allowed if a candidate does not pass the exam. The fee is $150 and must be completed within the same one year time frame of enrollment.

Exam is available online and paper-based.


Recertification: Every five years

Once certified, designees are automatically enrolled in the CHT® Recertification Program, which recognizes and rewards continuing efforts toward hospitality career growth. A new jeweled lapel pin (reflecting the number of years certified) and certificate are awarded at the time of each recertification. www.ahlei.org/recertification