This nine-title DVD series is loaded with “need-to-know” information on how supervisors should carry out their responsibilities to management as well as employees. Ideal as a self-trainer or for learning in groups, the series helps supervisors: meet management’s objectives for productivity and quality guest service; solve everyday workplace challenges; gain respect, trust, and support from the people who work for them. The set of 9 titles provide an entertaining approach to building supervisory skills.

Nine topics are:

• You as a Supervisor
• Leadership
• Time Management
• Effective Communication
• Handling Problems and Conflicts
• Conducting Orientation and Training
• Motivation and Team Building
• Staffing and Scheduling
• Improving Employee Performance

©2005, 1 hour