飯店高階職業經理人

 Certified Hospitality Administrator
飯店高階職業經理人認證(CHA)是全球飯店業最具聲望的一項職業資格認證，適用於飯店總經理或集團高級行政管理人員。
　　CHA代表著飯店專業團隊的中堅力量。獲得CHA認證代表您已經成為獲得更高級別專業知識，並結合自身教育與經驗竭誠為飯店行業服務的精英人士。
 

The Certified Hotel Administrator (CHA®) is the most prestigious certification available to a hotel general manager or hospitality executive. Those who earn the CHA® become part of an elite group of hospitality professionals who, by combining education and experience with dedication to the industry, have achieved a high level of expertise. The CHA® designation may be used on letterhead, business cards, and other writings.

Topics Covered

1. Financial Management

2. Marketing and Sales

3. Leadership Management

4. Human Resources Management

5. Rooms Management

6. Food and Beverage Management

Application
Candidates must submit an application and meet the necessary prerequisites. The CHA® program must be completed within one year from enrollment. Candidates have the option of extending their enrollment expiration date up to one year upon paying a $100 administration fee.

Fee includes
• CHA® Exam Preparation Booklet
• Three Volume Resource Materials CD
• First exam
• Certificate and lapel pin upon successful completion of the exam

Online Review (optional) The CHA® Online Review (6.5 hours) offers busy hospitality professionals a convenient,
self-paced means to prepare for their CHA® exam. It offers the same instruction as the live event and more! 120 days of access.

 Exam
We require that individuals arrange to take their examination under the supervision of an approved proctor.
• A proctor may be a CHA®, a local educator, an AH&LA member association/federation executive, your immediate supervisor, or a member of the clergy. Designated proctor cannot be a relative.
• Exam consists of 200 multiple-choice questions that must be answered within a four-hour time period. Candidate must achieve a score of 75% or higher to pass.
• Two retakes are allowed if a candidate does not pass the exam. The fee is $75 and must be completed within the same one year time frame of enrollment.
• Exam is available online and paper-based.